Infrastructure Systems

Remote Work Resources

• Remote Work Resources

Guides & Assistance

• Contact the Helpdesk 760.795.6850 for assistance with Two Factor Authentication (2FA)
• How to Access MiraCosta Email
• Employee Password Reset
  Resetting, recommendations, and requirements
• Personal Computer Security Guidelines
  Including patches, virus protection, and encryption
• SURF for Employees
  Including handouts & demos
• Employee Help Desk
  Creating basic service requests, facilities work orders, media production requests, and employee change requests

Web Application Guides

• Setting Faculty Preferences for Online Courses

Communications (Email, Voicemail, Phone)

• Employee Voicemail
  Including on-campus features, off-campus features, universal features, and associate faculty-specific features
• District Supported Email-Enabled Cell Phones
• Microsoft Exchange [Email, Calendaring, etc.]
• Telecommunications - Voice over IP (VoIP)
• Unified Messaging [convergence of telephone & email systems]
• Cisco IP Phone 7960G Tutorial
• Cisco IP Phone CP-8861 Tutorial

Computer Security

• Report IT Security Issues
• System Virus Protection
• Spam Blocking
• Firewalls & SSL Certificates

Network Connectivity

• Internet Connectivity
• Storage Area Network (SAN)
• Virtual Private Networks (VPN)
• Wireless Networking
  Including using wireless, FAQs, and policies

Server Hosting & Administration

• PeopleSoft
• Exchange
• eListen
• IIS, OSX (Apache)
• Storage Area Network (SAN)